Refund Policy Overview
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are processed strictly in accordance with Paddle's Buyer Terms and Conditions. If you wish to request a refund, please contact us or Paddle directly, and your request will be evaluated in line with Paddle's standard policies.
1. How to Request a Refund
To request a refund, please reach out to us at billing@codcost.io or contact Paddle directly. We will work closely with Paddle to process your request as quickly as possible.
This applies to any transaction made via Paddle, including subscription payments and renewals.
2. Cancellation Policy
You can cancel your subscription at any time directly through your dashboard (Dashboard → Settings → Billing) or by reaching out to us at billing@codcost.io.
Upon cancellation, your subscription will remain active until the end of your current billing period, and no further charges will occur.
3. How Refunds are Processed
When a refund is requested and approved, the transaction is processed back to your original payment method. As Paddle is our Merchant of Record, all refunds are securely issued through their network and will appear on your card or bank statement within 5 to 10 business days.
4. Billing and Support
If you have any questions, encounter duplicate charges, or notice any billing issues on your account, please reach out to us directly at billing@codcost.io. We aim to respond to all billing inquiries within 24 to 48 hours and are committed to resolving any discrepancy fairly and promptly in cooperation with Paddle.
5. Contact Us
For billing, refund, and support inquiries: